October 21, 2010
5 Gold Stars!
Earlier this week we received great news from Visit Scotland...we have been awarded the highest award given out by Visit Scotland for a Country House Hotel – their 5 Star Gold Award! Recognition has to be given to the team here at Eriska and the support from our guests over the years who have all contributed us receiving this award.
Regardless of our continual hard work to maintain and improve our customer service and standards through the hotel, facilities and the island, when it comes to inspections and reviews, we are always intrigued to hear their responses as different people will have differing expectations and opinions of Eriska. Whilst we strive to exceed these expectations, it is interesting for us to hear feedback from these inspectors and reviewers as they see a variety of accommodation providers on a day to day basis and have to assess Eriska objectively.
When word reached us at the hotel that we had gained the award, with almost 100% in each category, it definitely made us realise that all our hard work does pay off! The award highlights 3 key aspects which have long been embedded within Eriska’s culture; our Eriska Welcome, high standards of service and hospitality throughout each guest’s stay as well as our accommodation and facilities which we continually aim to improve year on year for the benefit and enjoyment of our guests. The award also highlights the commitment towards our customer focused approach and underlying approach to staff training and development which together work hand in hand to create the Eriska Experience which many of you return to experience again and again. However, this does not mean we will sit back and bask in the glory of receiving this accolade, rather we will strive to build on and improve our offerings – no rest of the wicked!
Many congratulations on your 5 Gold stars. It is well deserved.
Posted by: May Bassy | Oct 25, 2010 3:54:15 PM